Beginning Wednesday, May 1, 2019, the following three call centers will transition to the new Amazon Connect phone system technology: Sales Support Producer Services Distribution Compensation These call centers will continue to use the same menus that exist today; therefore, we do not anticipate any changes to the level of service you will receive. We will closely monitor performance post-deployment and will be ready to make adjustments, if needed. What to Expect The only change you should expect is a change to the voice you will hear when you call in. You will still follow the same steps you
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Medicare News – Omaha Family of Companies
Medicare Supplement: Upcoming Med supp Rate Adjustments Please view the upcoming rate adjustments in ID, IN, MD, OH, TN, and UT. April Don’t Forget Dental Webinar The fourth webinar – Don’t Forget Dental – is scheduled for Tuesday, April 30 at 10:30 a.m. CST. NY Rate Filing Notice Policyholders in New York will be receiving an Initial Notice that Mutual of Omaha will be filing Medicare Supplement rate adjustment with a planned effective date of October 1, 2019. On Company/One State – GA Effective June 1, 2019 only applications underwritten by Mutual of Omaha will be accepted
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GTL Launches Overhauled GTLink with Supply Ordering!
The redesigned GTLink is the new central hub to access everything you need! Check Out the New GTLink • Download/Order Forms • Watch Agent Training Videos • View Your Mailbox • View Recent Business • Access Consumer Marketing • View Your Commissions How to Access the New GTLink: Log in to GTL’s Agent Portal or the e-App on your mobile device Tap the new GTLink button on the home screen (If you have an Apple device, tap the blue GTLink button) Don’t have the GTL e-App? Download it now for your Apple or Android device! GTL Launches
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Medicare News – Omaha Family of Companies
Medicare Supplement: May Modernized Rate Release Please view the upcoming Modernized Rate Release in NJ, CO and MD. The Need for Dental Insurance You have a built-in target market. If you are selling Medicare supplement, there are a number of reasons you should be offering your Medicare clients a dental policy. Mutual of Omaha Georgia Plan Offerings Find out how the 2020 MACRA changes impact the Mutual of Omaha Georgia Product. Consumer MACRA Flyer Now Available! We now have a MACRA flyer you can share with your clients. #goldencareagent #mutualofomaha
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Amazon Connect Telephone System Update
We appreciate the positive feedback we have received on the new Producer call flow that was introduced in late January. We are pleased to report that our Average Speed of Answer (ASA) has stabilized. In March, our ASA was 41 seconds. As a reminder, when calling customer service, simply answer the first question with “Producer” and then provide the product type you are calling on. Once you do this, you will be immediately transferred to the appropriate customer service team. Customer Call Flows We are continuing to work towards determining the best design for our customer call flows. The best
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Medicare News – Omaha Family of Companies
Medicare Supplement: Upcoming Med Supp Rate Adjustments Please view the upcoming rate adjustments in MI, MS, NC, ND, NE, OH, TX and WY. 2019 Medicare Supplement Conference Discount During April, there is a First Time Attendee Discount code to receive $200 off your registration. New Medicare Supplement Plan in Georgia! You may begin selling our new competitively priced Medicare supplement plans in Georgia underwritten by Mutual of Omaha. Medicare Advantage and Prescription Drug Plans: PDP Commission Announcement The first commission payment for our Prescription Drug Plan product, will be made April 26, 2019. #goldencareagent #mutualofomaha
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Mobile Quotes Preference Features
On March 1, we updated the look of our Mobile Quoting tool – same easy-to-use app, but with a fresh new look. While you have more than likely seen the new look, you might not know about some of the app’s features that make it even easier for you to run quotes. Mobile Quotes Tips You have the ability to save your preferences within the app — making it even faster for you to quote the products you sell. You can select a default state and choose the order the products appear in the app. Once you set these preferences,
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Med Supp Second Quarter Broker Bonus Program (2019)
You can make even more bucks on your Medicare supplement and SELECT underwritten business through our 2019 Second Quarter Broker Bonus Program. Here are the nuts and bolts: Qualification Period: Bonus Program period is from April 1, 2019 to June 30, 2019. Eligible states: Payment will be made on qualified applications in the following states: Alabama Iowa New Hampshire South Dakota Arizona Kentucky New Jersey Tennessee Colorado Louisiana New Mexico Texas Florida Maryland North Carolina Utah Georgia Mississippi Ohio Virginia Idaho Nebraska Oklahoma West Virginia Illinois Nevada Pennsylvania Wyoming Qualifying Apps: All Medicare supp/SELECT applications, any
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Medicare News – Omaha Family of Companies
Medicare Supplement: Upcoming Med supp Rate Adjustment Please view the upcoming rate adjustments in AK and MD. Med Supp Second Quarter Broker Bonus Program The Second Quarter Broker Bonus Program period is from April 1, 2019 to June 30, 2019. Understanding MACRA Webinar Questions Here are the answers to the Q&A during the live Understanding MACRA webinar Tuesday, March 26, 2019. Upcoming Med Supp Rate Adjustments Please view the upcoming rate adjustments in CA, DC, GA, IN, KS, MD, OK, NE, SD, TN, TX. Medicare Advantage and Prescription Drug Plans: PDP Scope of Appointment Changes Effective
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Coming soon: New Aetna Contracting Tool | 2019 Medicare 101
Coming soon: A new, simpler contracting process We’re replacing our existing Allina Health | Aetna Medicare contracting system for MAPD products, nomoreforms™, with an improved tool. It’ll be available starting May 13. The new contracting tool will improve the onboarding/contracting process for new producers. (Fortunately, currently contracted producers won’t need to take any action to recontract.) In addition, the new contracting tool will: Expedite contracting process. Improve onboarding experience for new producers. Connect to the National Insurance Producer Registry (NIPR). So, you’re demographic and state license changes will automatically update in our new contracting tool. Read more about what to
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