Important Updates from Customer Service

At Mutual of Omaha, we exist for our customers. That’s why we want you to know that we’re closely monitoring the global coronavirus (COVID-19) outbreak and taking precautionary measures to promote the health and safety of our customers and associates. Although our physical location is closed, we have implemented measures so that business remains as usual for customers. Our associates are working remotely taking calls and processing customer requests. This article includes information regarding: Extending grace periods Processing of policy claims during an extended grace period Life insurance policy coverage during a pandemic Changes to duplicate policy request processing Self-service
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important Information Regarding the Underwriting of Pending Apps

As COVID-19 cases increase within the United States and around the world, Mutual of Omaha is issuing the following underwriting guidance on new and pending applications for life and health products, effective immediately (Note: Health products include Accidental Death, Long-Term Care, Disability Income, Critical Illness, Cancer, and Heart Attack & Stroke. This does NOT apply to Med Supp applications.): If the proposed insured or any member of his or her household has traveled or resided outside of the United States within the past 30 days, the application will be postponed until 30 days following their return. If the proposed insured
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Our Underwriting and Case Management Staff are Here for You

Our LTC Underwriting and New Business teams are fully staffed, working remotely and actively accepting and processing your LTCi applications. The e-Application located on Sales Professional Access remains the best means to submit an application and reduce amendments. View the Quick-Start Guide to get started. Our vendors are working to capacity with no delays in issuing or mailing policies; however, due to social distancing, self-imposed quarantine and prioritizing patient care, we are experiencing some delays in face-to-face interviews and obtaining APS’s. That said, we will remain flexible by working with you on keeping your cases open and processing your business.
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Critical Advantage Has Express and Simplified Underwriting

With the products in the Critical Advantage Portfolio, your clients get coverage that pays a lump-sum benefit upon diagnosis of a covered condition. It also offers two underwriting options to give your clients the benefits they need fast. It also means you get paid fast. Express underwriting for Critical Advantage products covers benefit amounts from $10,000 to $50,000. It has simple yes/no knock-out questions to make applying easy and fast. Simplified underwriting is for benefit amounts from $51,000 to $100,000. Simplified underwriting also has simple yes/no knock-out questions in addition to a MIB, Pharmaceutical inquiry and possible telephone interview. No
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Categories: Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).

How to Safely Conduct Business

As we shared with you on March 16, 2020, Mutual of Omaha is practicing social distancing to help protect the health and safety of our associates and ensure uninterrupted service to our customers and you. We encourage you to also do your part to slow the spread of the coronavirus. You’re likely rethinking how you can keep yourself and others safe in a business that’s built on relationships with people and, most often, face-to-face interactions. Mutual of Omaha is offering suggestions on how to continue your business in today’s environment while keeping both you and your clients safe and healthy.
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Categories: COVID-19, Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Important Information Regarding LTC Underwriting and New Business

From the Desk of Marty Johnson LTC Underwriting and New Business have received several inquiries for processing alternatives in light of the current situation. The e-Application located on Sales Professional Access remains the best means to submit an application and reduce amendments; however, this email provides information on the following topics: NEW: Email submission of applications and requirements NEW: LTC Policy output options Accepted ways of accepting electronic signatures for new business processing The status of our new business vendors NOTE: This information pertains exclusively to the long-term care product portfolio.   Email Submission of LTC Applications Starting on March
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Important Information Regarding the Underwriting of Pending Applications

From the Desk of Marty Johnson As COVID-19 cases increase within the United States and around the world, Mutual of Omaha is issuing the following underwriting guidance on new and pending applications for life and health products (Accidental Death, Long-Term Care, Disability Income, Critical Illness, Cancer, and Heart Attack & Stroke), effective immediately: If the proposed insured or any member of his or her household has traveled or resided outside of the United States within the past 30 days, the application will be postponed until 30 days following their return. If the proposed insured or any member of his or
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Categories: COVID-19, Critical Illness, Disability Income Insurance, Industry News, Long-Term Care, and Mutual of Omaha (& Affiliates).

Get Business Submitted Fast and Easy with the Critical Advantage e-App

The Critical Advantage e-App is the best way to submit your applications for Critical Illness, Cancer and Heart Attack and Stroke. Here are a few reasons why. Allows you to quote a premium and complete an application at the same time You’re always using correct forms and your applications are completed in good order Provides a paperless “green” experience Simple e-signature process Auto-save functionality A dashboard shows all applications in process Take a look at the Critical Advantage Quick Start Guide here for detailed instructions on using the e-App..   If you have questions, please contact your Mutual of Omaha
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Categories: Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).

Three products designed with your client’s recovery in mind

Almost everyone knows someone who has been diagnosed with one of the illnesses covered under the Critical Advantage portfolio, which makes it a great addition to your clients existing coverage. All of the products in the portfolio pay a lump-sum benefit upon diagnosis of a covered condition, and the check is sent directly to the policyholder, not the healthcare provider. This money can be used anyway they choose such as replacing lost income, travel expenses and ongoing living expenses. And with the addition of optional riders, your clients can get the maximum value from their policy. Learn more about adding
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Categories: Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).

Your Guide to Selling Critical Advantage

Wondering how to get started selling Critical Illness insurance, Cancer insurance & Heart Attack/Stroke insurance from our Critical Advantage portfolio? Here’s everything you need to know. It’s easy to understand. The policy pays cash upon diagnosis. There are no medical bills to collect and submit It’s easy to sell. With only three knock-out questions for benefits up to $50,000 for Cancer coverage, you know on the spot if a policy can be issued It’s quick to issue. Express underwriting means your policies are issued in a matter of days, so you get paid quickly The Marketing Tools for Success flyer
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Categories: Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).