Reminder: Policyowner Services and Claims Phone Lines

As a reminder, on Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online.
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Critical Illness Has Built-in Return of Premium

A Critical Illness policy provides a direct payment to policyholders if diagnosed with a covered condition. And, if you have clients who are worried about paying premiums for something they may never use, a built-in return of premium can help ease their concern. The built-in return of premium benefit is a unique advantage of our Critical illness product. Any premiums paid minus any policy benefits received will be refunded to a beneficiary upon their death. And there is no additional charge for this benefit. This gives clients the coverage they want with the peace of mind they need. To learn
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Categories: Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).

Policyowner Services and Claims Phone Lines

On Thursday, July 30, 2020, our Policyowner Services and Claims departments will be having an all-employee meeting from 9:30 – 10:30 a.m. CST, and will be unavailable for phone calls during this time. We will be available on July 30th from 7:00 – 9:30 CST and from 10:30 – 5:30 CST and can be reached by calling 800-775-1000. We apologize for any inconvenience, and appreciate your understanding as we give our employees an opportunity to attend this live meeting. As a reminder, we provide a number of online self-service* capabilities: Life claims can now be filed online. Just go to
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Updated Transmittal Forms are Now Available

Beginning July 14, 2020, the Transmittal Forms on our Sales Professional Access producer website have been updated to include a Call Center checkbox. Call centers are becoming more prevalent in the insurance and financial services industry, and it’s important for Mutual of Omaha to know which of our agencies are operating as Call Centers. It’s also important to recognize that not all agencies conducting business over the phone are considered a Call Center. Use our Call Center Guidelines flyer to help determine if your agency or an agency in your downline would qualify as a Call Center. If you have
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Quotes on the Go

Quotes on the Go — Try our Mobile Application Today! Mutual of Omaha’s mobile app is available for all Android and Apple devices and allows you to customize the view to the products that you sell including Priority Income Protection. Producers can customize the product view to products you sell. Download the app today →   If you have any questions, please contact your Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com.   Quotes on the Go   #goldencareagent #mutualofomaha
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Categories: Critical Illness, Dental, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, and Mutual of Omaha (& Affiliates).

Critical Advantage Incentive Contest

Try our Critical AdvantageSM portfolio this summer and we’ll treat you to something cool! Send us two or more Critical Advantage application in any combination. The more, the better. Applications must be submitted and placed between July 1 and August 31, 2020. Here’s What You Can Earn 2-4 applications: $150 5-7 applications: $200 8-10 applications: $250 11+ applications: $500 So what are you waiting for? View contest details here.   Critical Advantage Incentive Contest     #goldencareagent #mutualofomaha
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Categories: Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).

Independence Day Office Closing 2020

Mutual of Omaha and its affiliates (United of Omaha and United World) will be closed on Friday, July 3rd for Independence Day. Below are the cut-off dates and times and the adjusted pay schedules. Holiday Pay Calculation Schedule Med Supp E-App & All Life Cutoff 3:00 PM Health Cutoff 3:00 PM Long Term Care Cutoff 3:00 PM Direct Deposit (EFT) Available Independence Day, Friday 7/3/2020 Tuesday, 6/30/2020 Tuesday, 6/30/2020 Monday, 6/29/2020 Monday, 6/29/2020 Friday, 7/3/2020 Weekly and holiday pay schedules are also available on the Sales Professional Access (SPA) website. If you have any questions, please contact your Sales Director
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Categories: Accident Insurance, Critical Illness, Disability Income Insurance, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).

Sales Ideas for Critical Advantage Portfolio

If you need some help selling Critical Illness insurance, Cancer insurance or Heart Attack/Stroke insurance, check out our sales ideas on Sales Professional Access (SPA). On the Critical Advantage sales tools page, you can find helpful sales ideas: Cross-selling Cancer insurance to your Med Sup clients Filling Coverage Gaps Built-in Return of Premium on Critical Illness insurance High Deductible Health Insurance and more. Visit the Critical Advantage sales tools page on Sales Professional Access for more information.   If you have any questions, please contact your Mutual of Omaha’s Sales Support at (800) 693-6083 or email sales.support@mutualofomaha.com.   Sales Ideas
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Categories: Critical Illness, Industry News, and Mutual of Omaha (& Affiliates).

Update to GTL’s Agent Portal Voice Verification

You asked… and we listened! We have added a new DOB submission method on the Agent Portal Voice Verification call. Your clients now have the option to input their date of birth through their phone keypad. In order for the AI to interpret the DOB correctly through the keypad, it needs to be 8 digits in the form of 2 digit month, 2 digit day and 4 digit year. Example: 01/02/1960 Your client can still enter their DOB by voice if they so choose. Visit the Agent Portal   View Voice Verification FAQs     Update to GTL’s Agent Portal
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Categories: Critical Illness, Guarantee Trust Life, Hospital Indemnity Plan, Industry News, Medicare Supp./Adv., and Short-Term Care.

Improved Sales Support Service Line

As we mentioned in May, Mutual of Omaha has been working on changes to the prompts on our Sales Support toll-free phone line (1-800-693-6083). We are happy to announce these changes have now been fully implemented. To better serve you, we now provide prompts allowing you to select the department, service or product you are calling in for and route you directly to the correct representative that can help. Please listen carefully to these prompts, as these enhancements will help shorten wait times, lessen the number of transfers and overall provide for a quicker service response. We appreciate your business
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Categories: Critical Illness, Dental, Industry News, Life Insurance, Long-Term Care, Medicare Supp./Adv., and Mutual of Omaha (& Affiliates).