Aetna’s Stars Are Shining for 2017

Ninety-one percent of Aetna Medicare Advantage members are enrolled in a 4-star MAPD plan or better

We’re excited to announce that once again Aetna has achieved high Medicare star ratings for our Medicare Advantage Prescription Drug (MAPD) plans for 2017. And we have the highest percentage of Medicare members enrolled in plans with a 4-star or better rating among publicly traded companies.* (Medicare evaluates plans based on a 5-star rating system. Star ratings are calculated each year and may change from one year to the next.)

As one of our trusted agents, your support of Aetna and Coventry Medicare members has a powerful positive affect on our star ratings, specifically on key star ratings measures:

  • Member satisfaction: Not only do members count on you for help in choosing a plan that meets their needs, your commitment and input helps form their first impressions of their plan and helps to ensure they have a positive experience.
  • Voluntary disenrollment rates: By educating members about their plan up front, and by helping ensure they’re happy with their plan selection before and after they enroll, you help keep our voluntary disenrollment rates low.
  • Avoiding complaints: By assisting members when they have questions, and by directing them to Member Services for questions about plan benefits or network, you help ensure members have a positive experience with us, understand their benefits, and avoid potential complaints.

Thank you for your ongoing dedication and for the excellent service you provide to members every day. Keep up the good work. We wish you a successful Annual Election Period (AEP)!

Aetna’s Stars Are Shining for 2017