AIG: Hurricane Irma: Update September 12, 2017

Hurricane Irma: Update September 12, 2017 There have been widespread reports of wind damage, flooding, and power outages in several Southeast states due to the impact of Hurricane Irma. As of Tuesday morning (9/12), the storm had been downgraded to a tropical depression and was expected to continue to lose strength as it moved northward. An immediate priority has been the safety and well-being of the small number of our employees and their families in areas where Irma has caused damages and created disruptions. We do not expect that Irma will have an impact on AIG Life Operations, or on
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Categories: Accident Insurance, American General, and Critical Illness.

CORRECTED Harvey Update: Important Information for Insureds Living in Texas

Corrected: Important Information for Insureds Living in Texas Note: This email was distributed earlier with incorrect dates for the temporary suspension period. Please see corrected dates below. We apologize for the inconvenience. Effective immediately, a temporary suspension is in effect on lapses, terminations, cancellations and other time-sensitive provision requirements of the insurance policies or annuity contracts for insured customers residing in a county declared a federal or state disaster area in Texas. This is to protect the policyholders from accidental termination. We will process other requests to help them in as timely a manner as possible. The temporary suspension applies
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Categories: Accident Insurance, American General, and Critical Illness.

AIG Product Portfolio Changes

September 2017 Streamlining Product Portfolio We are proud to offer a robust and highly competitive product portfolio including Term, IUL, GUL and VUL Life products. At this time, we are taking the opportunity to streamline our product portfolio by discontinuing products with low utilization. With that, effective September 29, 2017, the following products will be discontinued: AG ROP Select-a-Term — (Policy Form 14220, ICC14-14220) Elite Index II — (Policy Form 13717, ICC13-13717) Transition Rules: AG ROP Select-a-Term and Elite Index II Transition Rules Effective September 29, 2017 the AGL versions of ROP Select-a-Term and Elite Index II products will be
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Categories: American General, Industry News, and Life Insurance.

AIG Operations: Service Improvement Plan Hits Key Milestone

Service Times Cut By More Than Half … And More Improvements Are On The Way Several months ago we announced an ambitious undertaking to transform our service model with the goal of improving your experience and the quality of work delivered, and reducing turnaround times. Our pledge was that by June 30, we would be within time standards of our service level agreements (SLAs) for our key functional areas. We pursued this goal by adding and training new staff, reviewing and improving our processes, implementing system enhancements, and having departments work overtime to deliver on our promises. As a result
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Categories: Accident Insurance, American General, and Critical Illness.

Now Available On AIG Forms Depot: A New Look, Improved Features!

Effective March 3, 2017, we’ve made changes to Forms Depot that make it faster, easier, and more convenient to find and order forms, and to browse and share items from our large catalog of marketing materials. What’s New on Forms Depot? Enhanced interface: You’ll see more options on the home screen to find the form or collateral you need. Advanced search capabilities: In addition to the standard search by Service Type, State, etc., users can now review and search by Favorites, Featured Items, Previous Orders, and Recently Viewed. Users can also launch a new search directly from the Search Results
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Categories: Accident Insurance, American General, and Critical Illness.

AIG New Business Bulletin: Lockbox Addresses for AGL New Business

Now Available! Lockbox Addresses for AGL New Business Applications and Initial Premiums Great news! Our new lockbox system for New Business submissions for Life and A&H products underwritten by American General Life Insurance Company (AGL) is now active and ready for your business. This means faster, more efficient, and more secure handling of your case submissions! The mailing addresses listed below are now effective for all New Business submissions and correspondence for Life and A&H products underwritten by AGL: ✓ New Business applications ✓ Initial premium payments ✓ Related forms     Regular Mail Effective March 1, 2017 Overnight Mail
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Categories: Accident Insurance, American General, and Critical Illness.

AIG Operations: Service Improvement Plan 2017

We know there are challenges with new business turnaround times. We are committed to getting it right for you. If you are experiencing challenges with turn-around times or other issues on business submitted with us, please accept our sincere apologies for any disruptions your and your clients have experienced. As you may be aware, we are in the process of upgrading our multiple legacy systems to a state-of-the-art policy administration system, and we realize it hasn’t always been a smooth ride as we fully implement the new system. However, the end result will position us to be a top-tier carrier
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Categories: Accident Insurance, American General, and Critical Illness.

A&H product discontinuation (NM) and Application form changes required (DC)

Due to new regulatory requirements, the following will be implemented for American General Life Insurance (AGL) Accident and Health products offered in New Mexico and the District of Columbia, effective January 23, 2017: New Mexico — Sales of CriticalCare Plus® will be discontinued Transition rules for CriticalCare Plus in New Mexico Beginning January 23, 2017, distribution partners should discontinue active sales of CriticalCare Plus. Effective March 1, 2017, CriticalCare Plus applications from the state of New Mexico will no longer be accepted in the home office. District of Columbia — New supplemental application (AGLC110469-DC) that includes disclosure language, must be
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Categories: Accident Insurance, American General, and Critical Illness.

eStation Update: Coming Soon – Improved Security and Simplified Login

AIG is updating the eStation producer portal to make it easier to login and improve the security of the platform. Beginning February 24, the eStation website will prompt you to go through a brief registration process to use your email address to login to the site. After this process is complete, you will log in to the site using your email address as your User ID. What you can expect: When you log in to eStation for the first time after February 24, you will be asked to complete a one-time Security Update. During the Security Update process, you will
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Categories: American General.

ePolicy Delivery Enhancements Now Available!

New features include mobile-friendly design, electronic payment status additions We’ve made several significant enhancements to ePolicy Delivery, our electronic service that helps reduce policy delivery time and eliminates mailing. These changes, which apply to our term and A&H product (see detailed list below), make ePolicy Delivery easier to navigate and more convenient for you and your clients. The ePolicy Delivery Enhancements will be effective September 23, 2016, and apply to the following products: AG Select-a-Term® AG ROP Select-a-Term® AG Accident Choice Plus® Accident Expense Plus® EmergencyCare Plus® CriticalCare Plus® AG AccidentCare Direct Plus® Read more in New Business Bulletin (16-085)
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Categories: Accident Insurance, American General, and Critical Illness.