Aetna: 2018 Star Ratings & Medicare News

Aetna once again outperforms industry average in latest Medicare star ratings

Aetna’s Medicare Advantage Prescription Drug (MAPD) plans have once again received higher than average ratings from the Centers for Medicare and Medicaid Services (CMS) in the annual Star Ratings.

  • Aetna’s MAPD plans earned an overall weighted average rating of 4.0 out of 5.0 stars.
  • 87% of Aetna’s Medicare members are enrolled in plans rated 4.0 stars or higher — the highest percentage among publicly traded companies.*
  • We’re offering Individual Medicare plans in 991 counties across the country in 2018. 91% of these counties will have a plan offering rated 4.0 stars or greater.

Make sure you review 2018 star ratings with beneficiaries

CMS requires you to review the 2018 star ratings document with beneficiaries when presenting our MA/MAPD, PDP plans. CMS secret shoppers and our own contracted secret shoppers check for this too.

By November 1, if you have an existing supply of enrollment kits, it’s your responsibility to swap out the 2017 star ratings page with the new 2018 star ratings document. Find out where and when you can get the 2018 star ratings documents.


How to submit MA/MAPD and PDP enrollments

Review your options for submitting 2018 MA/MAPD and PDP enrollments. Remember, we must receive all signed enrollment applications within two calendar days of when you receive them from the beneficiary. Also, don’t forget there’s a new and improved 2018 e-kit option available through the Ascend Virtual Sales Office app. Watch a quick 15-minute e-kit training video.


Access 2018 sales videos

You can now download from Producer World CMS-approved 2018 MAPD and PDP sales presentation videos to use at sales events and beneficiary meetings. If you use the video, you must use it in conjunction with the required 2018 sales presentation deck and the agent-only talking points.
 

We’re here to help — Over the weekend too
Just contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or brokersupport@aetna.com. Normal hours of operation are 8 a.m. to 8 p.m. ET.

 

 

2018 Star Ratings & Medicare News
 

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